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ZenDesk Alternatives – Web 2.0 Help Desk Software List

Posted in: Blog, Business Advice by chadConnects on May 18, 2010

I’ve been using ZenDesk for a quite a while now and really enjoyed it. They kinda decided to beat up on their customers by changing pricing and there has been a lot of flack in the community for it. Since I just recently finished a bunch of research on what types of help desk software is out that that’s worth anything at all, I thought I’d pass my list along to anyone who is currently figuring out what type of helpdesk software they’re going to use:

ZenDesk- reinventing how companies support & engage customers. Has an iPhone app -pretty cool.

Vision Help Desk- kinda hard to take them seriously with a site design like that but seems like a pretty good product nonetheless. I really like the GoogleApps integration & the migration tool coming from other help desk software and discount for doing it!

Tender Support- These guys look they really understand simplicity. Probably the closest in look-n-feel compared to Zendesk. Kinda looking forward to the trial myself.

HelpSpot- Beyond efficiency is their slogan. Not sure what to make of that but this thing seriously looks like a tricked out help desk support suite. Looks like you can integrate this thing with just about anything out there.

TeamSupport- Support software that lets your team work together. I like pretty interfaces and this one seems like it has that. I kinda want support to “feel” good, so customer don’t hate you when they’re going through it. Most support systems “feel” like death.

Kayako- Speaking of support desk that have a bad “feel” and look like they’re left over designs from the 90s, this one is it. However, it must be pretty cool to someone in some way because I see this thing darn near everywhere! Why? Don’t know….

Cerberus- These guys just seems like really cool developers. Just reading through the text and how they put everything up on GitHub is downright cool. Looks like a cool product but the user interface will probably keep me away.

Yes, I know there are a few other help desk systems but I’m just being opinionated and showing you the ones I thought were cool or HAD to be on the list. If you really want to chime in with your favorite help desk software for the rest of the world to see, use the comment form below.

Comments

10 Comments
  1. Ian Landsman

    Thank you for including HelpSpot in your help desk list! We’ve been getting a lot of pricing inquires since Zendesk made their change and since we’re expecting that to increase as customers realize how much more expensive it’s going to be so we put together a comparison page http://www.helpspot.com/helpspot-vs-zendesk/

    Comment by Ian Landsman on May 18, 2010 at 6:33 pm

  2. admin

    Yeah, rock on man. I’ll be checking your pricing pretty soon too!

    Comment by admin on May 18, 2010 at 7:34 pm

  3. Robert Johnson

    Thanks for listing TeamSupport!

    The entire team at TeamSupport are passionate about customer support and creating great products that both improve your customer’s experience and increase your team’s efficiency. With built in tools like integrated live chat, a wiki, and the “WaterCooler” for internal social networking, TeamSupport allows your team to work closely together to address all customer issues.

    We also allow you to integrate the product development team into the mix so that there is a very tight integration between the customer support and product development departments.

    Again, thanks for listing TeamSupport – We appreciate it!

    Robert Johnson
    CEO, TeamSupport.com

    Comment by Robert Johnson on June 28, 2010 at 4:50 pm

  4. Infrenion Networks

    Vision Helpdesk new website is awesome.

    Vision Helpdesk (http://www.thevisionworld.com ) any time – They offer Satellite feature to manage multiple companies support at one place. We run three companies and now manage support for all three companies with just one vision helpdesk installation :)

    Also the fact we like their new advance billing feature that allows prepaid, postpaid, per hour, per ticket etc support billing.

    We switched from Kayako and we highly recommend Vision Helpdesk.

    Infrenion Networks

    Comment by Infrenion Networks on July 26, 2010 at 6:51 pm

  5. Jamie Edwards

    Thanks for listing Kayako, Chad.

    You’re right, Kayako has been the leading helpdesk suite for the last five years. We’re actually redesigning the product and the UI – you can see a pre-beta here: https://my.kayako.com

    Let us know your thoughts.

    Jamie from Kayako
    http://www.kayako.com

    Comment by Jamie Edwards on August 3, 2010 at 3:47 am

  6. Infrenion Networks

    We are using Vision Helpdesk since 9 months and its Best Webbased Helpdesk Software.
    We switched from Kayako to Vision Helpdesk – (Vision Helpdesk offers Migration Tool ;)

    Vision Helpdesk’s Satellite Helpdesk Feature is really something innovative – It allows managing support for multiple companies with single Vision helpdesk license. Vision helpdesk offers complete isolation among clients of various companies.

    WIth Vision Helpdesk we manage support for our 3 companies from one place – It gives us perfect control over all our companies support activity and staff management.

    We highly recommend Vision Helpdesk.

    Our installation URL – http://www.infrenion.com/support/

    Comment by Infrenion Networks on August 17, 2010 at 2:11 am

  7. Austin Chapman

    The entire team at TeamSupport are passionate about customer support and creating great products that both improve your customer’s experience and increase your team’s efficiency. With built in tools like integrated live chat, a wiki, and the “WaterCooler” for internal social networking, TeamSupport allows your team to work closely together to address all customer issues.
    +1

    Comment by Austin Chapman on September 6, 2010 at 8:32 am

  8. automated-help-desk

    Make sure to check out ResponseQue.com — automated online customer support. This is great for online companies that have a small staff.

    Comment by automated-help-desk on September 8, 2010 at 8:37 pm

  9. Elin

    Hey,

    I’ve been looking at http://www.hesk.com as well. Have you looked into that program at all??
    We are just choosing our software so your list is very useful. Thank you.

    Comment by Elin on February 14, 2011 at 2:08 am

  10. Sid

    Chad, I wonder why Zoho Support has been given a miss.

    I recommend you to evaluate Zoho Support and provide us your feedback.

    Sid for Zoho Support/
    http://www.zoho.com/support

    Comment by Sid on April 25, 2011 at 8:07 am